When will I receive my order?
scottesclarks orders have an average processing time of 3-6 business days so please be noted when purchasing, especially gift orders.
The amount of time it takes for your order to leave our warehouse and arrive at the local delivery carrier is different depending on the product type and destination country. It may take from 7-20 business days. For further information, please visit this page.
Due to the global impact of COVID-19 and seasonal demands, production and delivery times might be delayed by up to 5 business days more than the standard time frame. We truly apologize for this inconvenience and appreciate your understanding during this period.
As soon as we've dispatched your order, you'll receive an email from us with the tracking details and carrier tracking site.
How can I track my order?
If you encounter any tracking issues, please refer to our Shipping & Delivery questions below or contact us through this contact page: [email protected], we are happy to assist.
My tracking number doesn't work.
You should see tracking events within 48-96 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking events only show up once the shipment was handed over to the local facility.
Note: Some carriers take a longer time for the next information to appear.
My order tracking number stopped updating.
It is normal that your shipment has been delayed in updating tracking information for a few days. Most of the time the latest updates will appear after that.
This can be due to (but not limited to) weather incidents, customs clearance, or carrier backlogs. Some carriers take a longer time for the first tracking information to appear. (Might apply for t-shirts, posters, canvas or mugs orders or shipments sent to Canada)
If you just placed your order, tracking information will be displayed after your order starts being shipped.
Why was my order shipped separately?
Our warehouses are located in different locations in the US, UK, China, and Canada. Moreover, our stock is spread out over multiple fulfillment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually.
You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
My order was shown “Delivered” but nothing was received.
If you received the delivery notice but the package is not in your mailbox, in your apartment office, or on the porch/doorstep, please don't worry, there are a few possibilities and steps to do in that event.
It could be delivered to the PO Box if you have one. Please stop by the post office to collect your package.
Your neighbors and housemates might have received it in error. You might want to reach out to them.
Some carriers' delivery vans have GPS that sometimes automatically updates a shipment as "Delivered" prematurely. Please wait 2-3 business days because the package was most likely marked as delivered accidentally, and will arrive the following days.
Where do you ship from?
scottesclarks products are manufactured and shipped out from different fulfillment centers in the US, China, Canada, and the UK.
The tracking shows my order was returned.
There are usually 2 common reasons that your package is returned:
Your shipping address is incorrect/insufficient
Or you are not able to collect your package when the post office attempts to deliver.
In the event the parcel is returned to us due to incorrect/incomplete shipping details, small reshipping fees will be applicable.
In other cases you were not able to collect your package when it was out for delivery, your package would be kept at the local post office for a period of time for pickup before they send it back to the sender. If you are not able to collect your package in time, we are willing to send you a replacement.
If the second package cannot reach you, we are sorry that there won't be anything else we can do to help.
Contact us
Tel: 9292299168
Email:[email protected]
Address:8501 57th avenue #3F, Elmhurst, New York, US 11373